Guide every shopper with AI that understands intent, orchestrates intelligent actions, and completes tasks across the journey with accuracy, elegance, and unmistakably human clarity.
Reads context and intent from the first message, guiding shoppers to the right products with clarity and reducing decision friction.
Delivers tailored recommendations and comparisons that help customers decide faster, lifting conversion rates and average order value.
Uses multi agent orchestration to check availability, compare options, update carts, assist with checkout, and support AI to AI commerce.
Provides consistent, human level assistance across web, mobile apps, social channels, and in store experiences without increasing headcount.
Unifies discovery, guidance, checkout support, and post purchase care in one continuous flow, eliminating fragmented tools and drop offs.
Conversational AI is powered by brainpowa, Rezolve’s proprietary retail language model trained on product logic, shopping intent, and catalog semantics. It delivers accurate, grounded responses, interprets multi attribute queries, understands tone and nuance, and eliminates hallucinations through direct alignment with real product data.
Conversational AI manages pre sale guidance, checkout assistance, order status, FAQs, and post purchase care in one continuous flow. Customers never switch channels, and teams eliminate fragmented tools, duplicated workflows, and disconnected service experiences.
The platform connects directly to ecommerce systems to ingest product updates instantly and enrich catalog information with AI driven pipelines. It interprets structured and unstructured data including descriptions, reviews, and documents, enabling precise product reasoning for discovery, comparison, and recommendation.
Specialized agents collaborate behind the scenes to interpret intent, fetch data, compare products, check availability, update carts, route service requests, and coordinate checkout support. This distributed architecture allows the system to act on behalf of shoppers and prepares brands for agent to agent commerce.
Product images, pricing, and specifications appear directly within the dialogue, allowing customers to evaluate items without breaking the experience. Shoppers can add, remove, or adjust items in the cart and complete their purchase conversationally, creating a seamless path from discovery to checkout.
Customers can type, speak, or upload images to express what they want. The system combines linguistic, visual, and behavioral signals to understand context, identify styles or items in photos, and deliver accurate results across “show me” and “tell me” interactions.
Accuracy is governed by brainpowa, our commerce trained language model that relies on structured retrieval rather than generative guesswork. All responses are grounded in verified catalog and policy data. A layered guardrail framework filters prompts, regulates access to sensitive information, and enforces compliance, ensuring the model behaves consistently and safely across all surfaces.
The architecture is designed for horizontal scale. Query processing, retrieval, and inference run on distributed services that autoscale based on demand. Product data, embeddings, and session state remain consistent across regions. This ensures fast response times, stable performance, and uninterrupted availability even during major retail events.
By interpreting intent with precision, the AI improves product findability, clarifies decisions, and reduces friction throughout the purchase flow. This increases conversion, boosts AOV, and raises revenue per visit. The system also reduces human support volume through automated post purchase care, improving both operational efficiency and customer experience.
All data transactions follow strict security protocols. Inputs and outputs are logged for auditability, and policies define what data the model can access and return. Product information is isolated per brand, no cross tenant mixing occurs, and all sessions follow enterprise privacy standards. The platform supports role based access, encryption in transit and at rest, and compliance with global data regulations.